Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@acdelco-tools.co.uk

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@acdelco-tools.co.uk

RETURNS POLICY:

You’re within your rights to return your order dependent on what you have bought, whether your goods are defective/faulty,

• If the goods are faulty or misdescribed you may have a legal right to return your order (or to get the product repaired or replaced or a service re-performed or to get a refund);
• If you have just changed your mind about the product you may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods. 

If you wish to cancel your order for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

a) We have told you about an upcoming change to the product or these terms which you do not agree to;

b) We have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

c) There is a risk that supply of the products may be significantly delayed because of events outside our control;

d) We have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons; or

e) You have a legal right to cancel your order if we (seller) breach the agreements.

For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

Please note, these terms reflect the goodwill gesture offered by Mobiletron UK Ltd to its UK customers, which is in addition to your legal rights under the Consumer Contracts Regulations in the ways set out below. Our goodwill gestures does not affect your legal rights in relation to faulty or misdescribed products. Details on warranty and warranty extensions will be contained with the product.

You do not have a right to change your mind in respect of:

• products made to your specifications or personalised;
• products which are likely to deteriorate or expire quickly;
• products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
• products that have been misused as detailed in the manufacturer’s warranty terms.
• any products which become mixed inseparably with other items after their delivery.

To request a return, please let us know by directly emailing us at sales@mobiletron.co.uk

If you wish to receive a refund on the order, after the products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us at Unit 80 Roman Way Industrial Estate, Longridge Road, Preston, PR2 5BE. Please contact us by sending a message or email for a return label (at your cost depending on return reason) or confirmation of returns address/options. If you are exercising your right to change your mind you must send off the goods within 28 days of informing us that you wish to return.

We will pay the costs of return:

• if the products are faulty or misdescribed; or 
• if you are cancelling your order because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. The costs of collection will be the same as our charges for standard delivery.

We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

If you are exercising your right to change your mind your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. We may take deductions from the transaction amount if we deem that the item has been misused against the user manual. If we refund you for the full transaction before we can inspect the goods and later discover you have handled them in an unacceptable way, you must pay us a fee of which we deem appropriate.

We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 7 days from the day on which we receive the product back from you.

We cannot accept returns on gift cards.

If you wish to exchange your item you may do so within 14 days by contacting us directly at sales@mobiletron.co.uk. You can exchange your item for any other item available to purchase on our website. If the exchange item price exceeds the payment you have made for your original ordered item, you will be required to pay the difference. If the exchange item price is less than the payment you have made for your original ordered item, we will refund you the difference, minus return postage costs, as according to our refund policy. You will be liable for the return costs of your originally ordered product.